1. What is the order process?

1. Select the products you are interested in.

2. Click on the “Add to Cart” button of the product you are interested in and it will be placed in the shopping cart.

3. Fill in your details and click "Next". If you are already a user click "Log In", fill in the rest of the information then click "Next"

4. Choose a form of payment:

a. By credit or debit card - If you choose this form of payment you will be redirected to a secure payment page of our partner bank.
b. Deposit at one of the two available banks - Please send us the receipt of the deposit by mail to sales@symmetry-living.com
c. Paypal: sales@symmetry-living.com

5. Click complete order

Another option is by emailing us your order at sales@symmetry-living.com at any time during the day or calling us at 00302551084914 on the following days and hours:

Monday: 09:00-14:00
Tuesday: 09:00-14:00 & 18:00-21:00
Wednesday: 09:00-14:00
Thursday: 09:00-14:00 & 18:00-21:00
Friday: 09:00-14:00 & 18:00-21:00
Saturday: 09:00-14:00

Orders received on public holidays are served on the next business day.

2. What if I receive a defective or wrong product?

In the event of a defective product and once the product is received, we immediately replace it without any additional cost give to the customer as soon as we are notified by phone (+30 25510 84914) or via email at sales@symmetry-living.com

3. Can I cancel / change my order?

Cancellation of the order must be made in less than 8 hours from the time of the order. You can cancel the order by phone or via mail at sales@symmetry-living.com with the email name "Cancel Order (order number).

If the order is in the transportation phase the customer will be charged for the transportation cost.

4. Do you ship products outside of Greece?

Yes. We ship products outside of Greece and Cyprus in most countries across Europe,

5. Can I place an order via Facebook?

Yes, but only If you located in Greece. No orders can be made through Facebook for any other country. You will need to visit the website.

6. I forgot my password. What am I doing;

In account page, click on the link "Forgot your Password?". Then follow the instructions sent to your email.
14 Maiou 50 68100 Greece Alexandroupolis
+302551084914 info@symmetry-living.com