Return Policy

Our products have a guaranteed quality from of our company. If for some reason you are not satisfied with the products you have received, you can return them within 15 calendar days from the day you have received the items.

We believe in great customer service and making sure that the customer is happy with the products bought. If you are not happy with any of our products, please contact us via phone at 00302551084914 or via Mail at info@symmetry-living.com and we will replace the products or return your money in 4 business days.

Consumers can unpack the products to the extent necessary to check if the product is the one, he/she wanted and to find out if it is defective or not. Defective products or products that do not match the appearance advertised can be returned up to two years from the date of the invoice. Shipping cost will be on us. For the return of the items you must use the partnered courier company.

*If for any reason you do not use the partnered courier company, the shipping cost will be charged to the customer and if they are sent at our expense, the package will not be accepted and will be returned to you by the courier.

We do not accept refunds on specific products: mattress protectors, sleep pillows and sleep pillows protectors.

In case of payments with credit/debit card we return the amount in the same credit/debit card or in case of bank transfer we return the amount on the same bank account. In case of payments via PayPal we return the amount on the same email account.

Order Cancellation

If for any other reason you wish to cancel your order, please contact us at 00302551084914 or via email at info@symmetry-living.com having the order number on the subject line.

Shipping

We ship in 1-4 business days with our partnered courier company. We charge based on the weight of each order. See more details below:

Shipping in Europe: (Zone 1):

TypeCost
0-10kg 6-8€
10-20kg 16-19€
20-30kg 23-26€
30-40kg 29-42€
40kg & above 55€
220€ & above Free

Austria, Belgium, Croatia, Czechia, Denmark, Germany, Hungary, Liechtenstein, Holland, Poland, Slovakia, 

Shipping in Europe: (Zone 2):

TypeCost
0-10kg 12-16€
10-20kg 20-22€
20-30kg 26-30€
30-40kg 33-35€
40kg & above 49€
220€ & above Free

Albania, France, UK, Italy, Ireland, Latvia, Lithuania, Luxemburg, Monaco, Romania, Slovenia, 

Shipping in Europe: (Zone 3):

TypeCost
0-10kg 14-35€
10-20kg 38-40€
20-30kg 42-48€
30-40kg 50-61€
40kg & above 73€
220€ & above Free

Esthonia, Spain, Malta, Portugal, Sweden, Finland

Shipping in Greece: 

TypeCost
0-7kg Free
7-10.99kg 2€
11-14.99kg   3,80€
15-20.99kg  4,70€
21-40.99kg  10,40€
41kg & above 22-33€

Shipping in Cyprus: 

TypeCost
0-10kg 3,90€
10-20kg 5-10€
20-30kg 15-17,50€
30-40kg 17,50-20€
40kg & above 32€
110€ & above Free

Deliveries are taking place during the day from 09.00 till 18:00. In case the order is done before 14:00 we will process the order on the same day.

*Delays that might happen due to issues and emergencies from bad weather conditions there is a chance of delay in the delivery date.
/
14 Maiou 50 68100 Greece Alexandroupolis
+302551084914 info@symmetry-living.com