Returns Policy
Our products have the quality and loyalty guarantee of our company. If for some reason you are not satisfied with the products you received, you can return them within 15 days (Calendar) from the day of receipt.
We believe in proper and good communication with the customer and in providing the best service.
In case you are not happy with our products, please contact us by phone at 2551084914 or via email at info@symmetry-living.com and we will replace the products or refund your money in 1 to 4 business days.
The consumer can unpack the products to the extent necessary to check whether the product is what he or she wants.
Products must be returned in their original condition (packaging, tags)
For returns you must use the cooperating courier company.
*If for any reason you do not use the cooperating courier company, the shipping costs are borne by the customer and in the event that they are sent at the recipient's expense, the package will not be accepted and will be returned by the courier.
We do not accept returns on specific products: special orders in specific dimensions, special orders, bedspreads, pillowcases and sleeping pillows for the protection of the consumer.
Up to 2 order changes are allowed.
In any other case, the cost of returning the shipment is borne by the customer.
The refund in case of payment by card will be made to the same card and in case of deposit to a bank or cash on delivery in consultation with the customer for transfer to the bank account that will advise us. In case of payment by PayPal the refund will be made to the same email address where the money was sent.
Product Exchange or Return Procedure
- Inform by phone (2551084914) or via email at info@symmetry-living.com about the intention to exchange or return the products.
- Sending a courier to your address to pick up the products
- Receipt and inspection of products
- Sending the new product or refunding the money to your account (excluding cash on delivery and shipping costs which are estimated at 1-4 business days from receipt of the products)
Order Cancellation
If for any reason you wish to cancel your order, please contact us at 2551084914 or electronically at info@symmetry-living.com having your order number at your disposal. *Cancellations are accepted up to 4 hours from the time of your order
Missions
Products are shipped in 1-4 business days (each product has different shipping days) with the cooperating courier and the charge is determined based on the kilos of your order or volumetrically in cases of large parcels or carpets. See the tables below:
*Symmetry Living has been operating with reduced shipping rates on orders for its customers since the first day of operation.
Shipments within Greece:
| Type | Cost |
|---|---|
| 0-1.99kg | 2€ |
| 2- 4.99kg | 3.5€ |
| 5-9.99kg | 6€ |
| 10-14.99kg | 8€ |
| 15-20. 99kg | 12€ |
| 21-40. 99kg | 22€ |
Shipments to Cyprus:
| Type | Cost |
|---|---|
| 0-2.9kg | 8€ |
| 2- 4.99kg | 14€ |
| 5-9.99kg | 18€ |
| 10-14.99kg | 23€ |
| 15-20. 99kg | 35€ |
| 21-40. 99kg | 45€ |
Missions to Europe:
| Type | Cost |
|---|---|
| 0-2kg | 11€ |
| 2-3.99kg | 18€ |
| 4-6.99kg | 30€ |
| 7-9.99kg | 39€ |
| 10-14.99kg | 50€ |
| 15-19.99kg | 70€ |
| 20-30kg | 110€ |
Austria, Belgium, Bulgaria, Vatican, France, Germany, Greenland, Estonia, United Kingdom, Ireland, Spain, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Hungary, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Czech Republic, Finland.
Deliveries are made with partner couriers during the day from 09:00 to 17:00. Orders received on working days until 12:00pm will be processed the same day.
*If for any reason you do not receive the products from the office of the cooperating courier, provided they have been shipped within the next 6 days from the day of shipment and you ask us to resend them, you will be charged the shipping costs of the 2nd shipment.
About us
Welcome to Symmetry Living - A world where harmony and balance meet modern living.